Please read the other sections below to learn about the different types of fraud and how to prevent them, from spyware and other computer fraud to mail and phone fraud to email phishing and web spoofing. Our Fraud Summary page provides more tips on how to protect yourself.
Identity Theft is the most popular and profitable form of consumer fraud. It occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.
Keep track of transactions on your accounts by logging in to Freedom Bank‘s Online Banking, where you can view your activity as it is posted.
Freedom Bank continually makes investments in state-of-the-art online banking security to ensure we protect the confidentiality of every customer’s online information and to provide the utmost security of every user.
We recommend you learn ways to protect yourself from common fraud schemes.
Vishing scams target consumers by “spoofing” text or voicemail messages that ask you to call a phone number and give your personal information. Here’s how it works:
Smishing is when consumers’ cell phones and other mobile devices are targeted with mobile spam. The spam, or text messages, attempt to trick consumers into providing personal information. Here’s how it works:
Lottery/Sweepstakes scams target consumers by a notification, which arrives through the mail, by email, or by an unsolicited telephone call. Here’s how it works:
Check Overpayment scams target consumers who sell items through an online auction site or a classified ad. Here’s how it works:
While Freedom Bank works to protect your banking privacy, you also play an important role in protecting your information. Here are a few steps you can take to protect your identity:
Phishing scams target consumers by “spoofing” emails and websites. Here’s how it works:
One of the newest schemes by fraudsters involves spoofing bank error messages. Here’s how it works:
For your protection, we will not send you an email to update or confirm your sensitive information by clicking a link or replying.
Please do not send personal information in un-secure email. Secure email may be sent from the Secure Feedback form from within our Online Banking’s Support Tab.
|Equifax®||P.O. Box 740241
Atlanta, GA 30374-0241
|1 (800) 525-6285||www.equifax.com|
|Experian®||P.O. Box 9532
Allen, TX 75013
|1 (888) EXPERIAN
|TransUnion®||Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92834-6790
|1 (800) 680-7289||www.transunion.com|
|Equifax® is a registered trademark of Equifax, Inc. All rights reserved. Experian® is a registered trademark of Experian Information Solutions, Inc. All rights reserved. TransUnion® is a registered trademark of TransUnion LLC. All rights reserved.|
We collect nonpublic personal information about you from the following sources:
We feel strongly about protecting the privacy of children. As such, we do not knowingly collect or use personal information from children under the age of 13, through the Bank’s web site, without obtaining verifiable consent from their parents and or legal guardian. Should we determine that a child under the age of 13 sent or otherwise provided personal information to us, that information will be used only to obtain consent from their parent and or legal guardian.
We do not disclose any nonpublic personal information about our customers to nonaffiliated third parties except as permitted by law.
We continually strive to maintain complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies.
We share and protect information about former customers the same way we share and protect information about current customers as described above.
We allow access to nonpublic personal information about you only to those employees who have a need to know that information in order to provide products or services to you. Our employees are trained to respect customer privacy and to access customer information only when they have a business reason to know the information. In addition, we maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your nonpublic information.
The purpose of the USA PATRIOT Act is to deter and punish terrorist acts in the United States and around the world, to enhance law enforcement investigatory tools, and other purposes, some of which include:
To help the government fight the funding of terrorism and money-laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
We thank you for your understanding and for joining us in securing a safer tomorrow.
This policy statement applies to “transaction” accounts. Transaction accounts, in general, are accounts which permit an unlimited number of payments to third persons and an unlimited number of telephone and preauthorized transfers to other accounts of yours with us. Checking accounts are the most common transaction accounts. Feel free to ask us whether any of your other accounts might also be under this policy.
Our policy is to make funds from your cash or check deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use the funds to pay checks that you have written. Please remember that even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays.
If you make a deposit on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit on a day we are not open or a Saturday, we will consider that the deposit was made on the next business day we are open.
If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in one of your accounts. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.
Case-By-Case Delays – In some cases, we will not make all of the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $225 of your deposits, however, may be available on the first business day after the day of your deposit.
If we are not going to make all of the funds from your deposit available on the first business day after we receive your deposit, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the first business day after we receive your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Safeguard Exception Delays– In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit.
If you are a new customer, the following special rules will apply during the first 30 days your account is open.
Funds from electronic direct deposits into your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,525 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525 will not be available until the second business day after the day of your deposit.
Funds from all other check deposits will be available on the SEVENTH business day after the day of your deposit.